practitioner pro.
Terms of Service
Last updated: 9 April 2026  |  Version 1.0  |  Governing jurisdiction: New South Wales, Australia

These Terms of Service govern your access to and use of the PractitionerPro platform. Please read them carefully before creating an account. By registering or using the platform, you agree to be bound by these Terms.

PractitionerPro is operated by Brandwithin Pty Ltd (ABN: 76 374 593652) and is built within the GoHighLevel Inc. software infrastructure. It is designed exclusively for natural health practitioners — naturopaths, nutritionists, herbalists, acupuncturists, kinesiologists, massage therapists, chiropractors, homeopaths, and similar holistic health modalities.

If you have any questions before signing up, please contact us at hq@practitionerpro.com before proceeding.

1. Your Acceptance and Agreement

In plain terms: By using PractitionerPro, you agree to these Terms. If you don't agree, don't use the platform.
1.1 We are Brandwithin Pty Ltd (ABN: 76 374 593652) trading as PractitionerPro ("PractitionerPro", "we", "us", "our"). We operate a proprietary software environment built within GoHighLevel, Inc. ("GHL") software and infrastructure ("GHL Software"). This environment, together with PractitionerPro's custom configurations, templates, automations, workflows, and integrations, forms the PractitionerPro Platform (the "Platform").
1.2 The Platform provides a comprehensive suite of marketing, communication, and practice growth tools designed specifically for natural health practitioners.
1.3 The following documents together form the agreement between you and us (the "Agreement"):
  • These Terms of Service ("Terms")
  • Our Privacy Policy, available at practitionerpro.com/privacy-policy
  • Any applicable fee schedule or pricing page in effect at the time of your subscription
1.4 By accessing or using the Platform in any manner, you agree to be bound by this Agreement. You confirm that you have read, understood, and accept these Terms on behalf of yourself and any entity, practice, or organisation for whom you use the Platform.
1.5 PractitionerPro reserves the right to update these Terms at any time. Material changes will be communicated by email to active subscribers and by updating the date at the top of this document. Your continued use of the Platform after changes are posted constitutes your acceptance of the updated Terms.
1.6 In the event of any inconsistency between the documents forming this Agreement, they will take precedence in the order listed in clause 1.3.

2. Platform and Third-Party Dependency

In plain terms: PractitionerPro is built on GoHighLevel. We're transparent about that. Some things are outside our direct control.
2.1 The Platform operates on GHL Software licensed from GoHighLevel, Inc. and may incorporate third-party services including Twilio, Mailgun, Stripe, and Google.
2.2 While PractitionerPro has developed and maintains its own proprietary environment, configurations, templates, and workflows within the GHL Software, PractitionerPro does not own or control the underlying GHL Software or associated third-party services.
2.3 By accessing or using the Platform, you acknowledge and agree that:
  • The availability, functionality, and performance of certain Platform features may depend on GHL or its subprocessors
  • PractitionerPro is not responsible for interruptions, data loss, or service changes arising from the operation or modification of the GHL Software or any third-party service
  • Your use of the Platform is also subject to GHL's Terms of Service (available at gohighlevel.com/terms-of-service), which you agree to comply with in addition to this Agreement

3. Definitions and Interpretation

In plain terms: Key terms used throughout this document and what they mean.
3.1 In this Agreement, the following terms have the meanings set out below:
  • "Account" means the account you create to access the Platform as described in clause 4.
  • "AHPRA" means the Australian Health Practitioner Regulation Agency and the Advertising Guidelines published by AHPRA and the National Boards from time to time.
  • "Agreement" has the meaning given in clause 1.3.
  • "Applicable Law" means all laws, regulations, and legal requirements that apply to your use of the Platform, including (without limitation) the Privacy Act 1988 (Cth), Australian Consumer Law, Spam Act 2003 (Cth), AHPRA Advertising Guidelines, and any other applicable laws in your jurisdiction.
  • "AUD" means Australian Dollar.
  • "Australian Consumer Law" means Schedule 2 of the Competition and Consumer Act 2010 (Cth).
  • "Authorised User" means your employees, contractors, or team members whom you authorise to access the Platform under your Account.
  • "Business Day" means 9:00am–5:00pm Monday to Friday (AEST/AEDT), excluding public holidays in New South Wales, Australia.
  • "Customer Data" means any data you provide to the Platform, including personal information of your patients, clients, or leads.
  • "Fees" means the subscription and usage fees applicable to your chosen plan, as published on practitionerpro.com/pricing.
  • "GHL Software" has the meaning given in clause 1.1.
  • "Intellectual Property Rights" means all present and future intellectual property rights including copyright, trademarks, designs, patents, trade secrets, and know-how, whether registered or unregistered.
  • "Natural Health Practitioner" means a practitioner of a natural, complementary, or integrative health modality, including (without limitation) naturopathy, nutrition, herbal medicine, acupuncture, kinesiology, massage therapy, chiropractic, homeopathy, and similar disciplines.
  • "Platform" means the PractitionerPro platform described in clause 1.1, including all Proprietary Content made available to you.
  • "Privacy Laws" means the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
  • "Privacy Policy" means our Privacy Policy at practitionerpro.com/privacy-policy.
  • "Proprietary Content" means all templates, workflows, automations, funnels, forms, email sequences, SMS campaigns, landing pages, copy, configurations, and other creative or technical materials made available by PractitionerPro through the Platform.
  • "Subscription" means the plan or tier of access you select, as described on our pricing page.
  • "Terms" has the meaning given in clause 1.3.
  • "you" / "your" means the person or entity that has registered to use the Platform, or any Authorised User acting under that Account.
3.2 References to the singular include the plural and vice versa. Clause headings are for reference only.

4. Accessing the Platform

In plain terms: Who can create an account, and what you're responsible for once you do.
4.1 The Platform is available to Natural Health Practitioners who accept this Agreement and register an account by providing a valid email address and password ("Account"). Access to certain features requires an active paid Subscription.
4.2 On registration, you become the Account Holder and are responsible for all activity conducted under your Account, including activity by any Authorised Users.
4.3 You may not use a single email address to register multiple Accounts. You may hold more than one Account if each is associated with a different practice or business and a different email address.
4.4 You may grant access to team members or staff within your practice ("Authorised Users"). You are responsible for ensuring all Authorised Users comply with these Terms and use only their assigned credentials.
4.5 You must not share login credentials or permit others to access the Platform under your credentials. This includes sharing with other practitioners, colleagues at other practices, or any third party not directly employed by or contracted to your practice.
4.6 You must ensure that all information associated with your Account is true, accurate, current, and complete, and you agree to keep it updated.
4.7 You must notify us immediately at hq@practitionerpro.com if you suspect any unauthorised access to your Account.

5. Administrative Access

In plain terms: We retain admin access to your account for support, maintenance, and compliance purposes. This is a condition of service.
5.1 By using the Platform, you acknowledge and agree that PractitionerPro retains full administrative access to your Account, including all data, templates, automations, and configurations. This access is a mandatory condition of service.
5.2 PractitionerPro may exercise administrative access for the purposes of:
  • Technical troubleshooting and support
  • System auditing, quality control, and security monitoring
  • Feature rollouts, platform updates, and maintenance
  • Ensuring compliance with these Terms and Applicable Law
5.3 You agree not to revoke, disable, or obstruct PractitionerPro's administrative access. Accounts for which administrative access is obstructed may be suspended at our discretion.

6. Restrictions on Access

In plain terms: The Platform is for natural health practitioners only. Competitors and those seeking to copy our system are not permitted to access it.
6.1 The Platform is a private service intended solely for Natural Health Practitioners operating genuine health practices. You must not access or use the Platform if:
  • You are employed by, contracted to, or affiliated with a business that offers a competing all-in-one software platform or GHL white-label agency targeting natural health practitioners
  • You are accessing the Platform for purposes of market research, competitive analysis, software benchmarking, or monitoring PractitionerPro's features, templates, or operations
  • You are registering under false or misleading pretences, including with intent to replicate, reverse-engineer, or extract commercial insights from the Platform
6.2 PractitionerPro may, at its sole discretion, suspend or terminate any Account found to be in breach of this clause and reserves all rights to take appropriate legal action to protect its Intellectual Property Rights and commercial interests.

7. Use of the Platform

In plain terms: Use the platform lawfully and ethically. Don't try to copy, reverse-engineer, or misuse it.
7.1 You must not, and must ensure your Authorised Users do not:
  • Reverse engineer, copy, duplicate, or create derivative works from the Platform or any Proprietary Content
  • Licence, sell, resell, rent, or transfer the Platform or any Proprietary Content to any third party
  • Access, store, or distribute viruses, malicious code, or unlawful, defamatory, or harmful material through the Platform
  • Share Platform login credentials or Proprietary Content with any unauthorised third party
  • Use the Platform in any way that violates Applicable Law, including AHPRA Advertising Guidelines, Privacy Laws, or the Spam Act 2003
  • Engage in any conduct that could damage PractitionerPro's reputation, goodwill, or community
7.2 Your use of the Platform must also comply with GHL's Acceptable Use Policy and Terms of Service. Any violation of GHL's terms by you or your Authorised Users constitutes a material breach of this Agreement.
7.3 PractitionerPro may suspend or terminate your Account at any time, with or without notice, where you or your Authorised Users have breached these Terms, engaged in abusive or inappropriate behaviour, or where your conduct could reasonably be expected to harm PractitionerPro, its team, or its community.

8. Natural Health Compliance — Your Responsibility

In plain terms: PractitionerPro's templates are starting points. You are responsible for ensuring everything you send or publish complies with AHPRA guidelines and any other laws that apply to your practice.

Important notice for AHPRA-registered practitioners

If you are registered with AHPRA (e.g., as a chiropractor, osteopath, Chinese medicine practitioner, or similar), your advertising is subject to the AHPRA Advertising Guidelines. These guidelines prohibit testimonials about clinical care, before-and-after imagery for clinical results, claims to treat or cure disease, and content that creates unreasonable expectations of benefit.

PractitionerPro's templates, workflows, and copy are designed with AHPRA compliance in mind, but they are starting points — not legal guarantees of compliance. You must review all content before publishing or sending it to ensure it meets the specific requirements of your registration board and jurisdiction.

8.1 You are solely responsible for ensuring that all content you create, publish, or send through the Platform complies with all Applicable Laws, including:
  • AHPRA Advertising Guidelines (for AHPRA-registered practitioners)
  • The Therapeutic Goods Administration (TGA) advertising requirements
  • The Australian Consumer Law (no misleading or deceptive conduct)
  • The Spam Act 2003 (Cth) (marketing consent requirements)
  • The Privacy Act 1988 (Cth) (collection and use of patient/client data)
  • Any relevant state or territory health legislation
  • For NZ practitioners: the Medicines Act 1981 and Advertising Standards Authority codes
  • For UK practitioners: ASA/CAP codes
  • For US practitioners: FTC guidelines and applicable state health advertising laws
8.2 PractitionerPro does not provide legal or regulatory advice. Our templates, copy, and workflows do not constitute compliance advice and must not be relied upon as such. You should seek independent legal advice if you are uncertain about your compliance obligations.
8.3 PractitionerPro will not be liable for any complaint, fine, investigation, or action brought against you by AHPRA, the TGA, or any other regulatory body arising from your use of the Platform's content or communications tools.

9. Account Usage and Proprietary Content

In plain terms: Our templates and workflows are licensed for use inside PractitionerPro only. They can't be exported or transferred to another platform.
9.1 Standard data exports (contacts, form submissions, appointments, invoices) are available to all subscribers. You are responsible for exporting and retaining your own data. PractitionerPro accepts no responsibility for retaining this data on your behalf.
9.2 Proprietary Content (templates, workflows, funnels, automations, and similar materials) included with your Subscription is licensed for use within the PractitionerPro Platform only. Proprietary Content:
  • Is strictly non-transferable and non-exportable
  • May not be replicated, shared, or transferred to any other GHL account, white-label platform, or external software
  • Remains the intellectual property of PractitionerPro at all times
9.3 If your Subscription is cancelled or terminated, you will lose access to all Proprietary Content. PractitionerPro is under no obligation to retain or provide access to Proprietary Content after cancellation or termination.

10. Trial Period

In plain terms: Trials are one per person or practice. If you don't cancel before the trial ends, you'll be charged.
10.1 PractitionerPro may offer trial periods from time to time. The length and specific terms of any trial will be disclosed at the time it is made available.
10.2 Each person, practice, or entity is eligible for one trial only. You may not register for multiple or consecutive trials.
10.3 To commence a trial, you must provide valid payment details. Unless you cancel before the trial ends, your account will automatically convert to a paid Subscription and your nominated payment method will be charged.
10.4 You remain responsible for any usage-based charges incurred during a trial, including SMS, email, and phone costs. These are non-refundable.
10.5 Misuse of a trial (including creating multiple accounts to obtain repeated trials, mass unsolicited communications, or fraudulent use) constitutes a material breach and may result in immediate termination.

11. Your Obligations

In plain terms: Cooperate with us, keep your information accurate, and use the platform as intended.
11.1 You agree to:
  • Cooperate with PractitionerPro in the provision of the Platform
  • Provide accurate and complete information when requested
  • Comply with all Applicable Laws in your use of the Platform
  • Ensure your network and systems meet reasonable technical requirements
  • Notify us promptly of any changes to your contact, billing, or practice details
11.2 You acknowledge that the Platform integrates with third-party services (including Stripe, Mailgun, Twilio, Google, and Facebook). You are responsible for complying with the applicable terms of any third-party service you use through the Platform.

12. Communication Services

In plain terms: You're responsible for all messages sent from your account. SMS, email, and phone usage is charged separately.
12.1 The Platform includes communication features such as SMS, email, and voice. Usage-based charges apply and will appear on your invoice or be deducted from your wallet balance.
12.2 You are solely responsible for:
  • All communications sent using these features, including their content, timing, and targeting
  • Obtaining valid consent from recipients before sending marketing communications, in accordance with the Spam Act 2003 (Cth) and applicable laws
  • Compliance with unsubscribe and opt-out requirements
  • Ensuring all communications comply with AHPRA Advertising Guidelines where applicable
12.3 You remain responsible for all communication charges, including messages that are blocked, undeliverable, or fail to send. Charges are non-refundable.
12.4 PractitionerPro provides the technology to facilitate communications but does not originate, send, or deliver messages. All communications are initiated by you or your Authorised Users.

13. Patient and Client Data

In plain terms: Keep sensitive health records in your clinical software, not here. PractitionerPro is a marketing and communication platform, not a clinical records system.
13.1 PractitionerPro is a marketing, communication, and practice growth platform. It is not designed or certified as a clinical records system or electronic health record (EHR).
We strongly advise all practitioners not to store sensitive clinical information within PractitionerPro — including clinical notes, diagnoses, treatment records, test results, or detailed medication histories. This information should be maintained within dedicated practice management software such as Cliniko, Halaxy, Power Diary, or Jane App.
13.2 You are the data controller of all Customer Data entered into the Platform. You are responsible for:
  • Obtaining appropriate consent for the collection and use of patient and client personal information
  • Publishing your own privacy policy for your patients and clients
  • Complying with your obligations under the Privacy Act 1988 (Cth) and applicable Privacy Laws
  • Managing data access, correction, and deletion requests from your patients and clients
13.3 PractitionerPro acts as your data processor in relation to Customer Data and processes that data solely on your behalf. We do not use your Customer Data for our own commercial purposes. For full details, see our Privacy Policy.

14. Platform Updates and Features

In plain terms: We may update or change features. We'll give reasonable notice of significant changes where possible.
14.1 PractitionerPro reserves the right to update, modify, or discontinue any aspect of the Platform at any time, including features, integrations, and templates. You acknowledge that:
  • Your Subscription is not contingent on the availability of any specific current or future feature
  • Certain features may be modified or discontinued without prior notice
  • Where possible, PractitionerPro will provide reasonable notice of significant changes

15. Fees and Payment

In plain terms: Pay your subscription on time. Fees are non-refundable except where required by law. Usage services (SMS, email, AI) are charged separately.
15.1 You must pay all applicable Fees to access and use the Platform. Fees are published at practitionerpro.com/pricing and are subject to change with reasonable notice.
15.2 Fees are charged in AUD. All fees charged to customers located in Australia are subject to GST at the applicable rate and are displayed inclusive of GST unless otherwise stated.
15.3 Fees will not be changed retrospectively. If you do not agree to a fee change, you may terminate your Subscription in accordance with clause 22. If you cancel mid-billing cycle, no refund is issued for the unused portion of that period.
15.4 It is your responsibility to keep your payment details current and accurate. Failed payments may trigger automatic retries. If payment is not received after multiple attempts, your Account may be suspended until payment is made.
15.5 Payment processing is provided by Stripe. By using the Platform, you agree to Stripe's Connected Account Agreement and Terms of Service, as may be updated from time to time.
15.6 In addition to your flat Subscription fee, certain services are billed on a usage basis. These include:
  • SMS and MMS messages
  • Outbound and inbound phone calls
  • AI content generation and AI employee features
  • Email sending volumes above the included monthly credit
  • Domain registrations and hosting
  • Premium workflows and third-party integrations
15.7 You are responsible for maintaining sufficient wallet balance (via auto top-up) to continue using pay-as-you-go services. Services may be paused if your balance reaches zero.
15.8 If you initiate a chargeback by contacting your bank or card provider to dispute a fee, PractitionerPro may suspend your Account. We retain the right to contest any chargeback.
15.9 All Subscriptions are subject to automatic recurring billing. By subscribing, you consent to recurring charges at the selected rate and frequency until cancelled in accordance with clause 22.
15.10 Nothing in this clause limits or excludes your statutory rights under the Australian Consumer Law.

16. Third-Party Integrations

In plain terms: Integrations like Google, Facebook, and Stripe may need periodic re-authentication. Keeping them active is your responsibility.
16.1 Certain integrations (for example, Facebook and Instagram) require periodic re-authentication or token renewal to remain active. You acknowledge that:
  • PractitionerPro is not responsible for interruptions or functionality issues resulting from expired tokens or required re-authentication
  • Maintaining valid credentials and access tokens for third-party integrations is your responsibility

17. Intellectual Property

In plain terms: We own the platform and our templates. You own your own branding and content. Neither of us can claim ownership of what belongs to the other.
17.1 All rights, title, and interest in and to the Platform — including all Proprietary Content, configurations, automations, templates, workflows, designs, and documentation — are and remain owned by PractitionerPro and Brandwithin Pty Ltd.
17.2 The Platform operates on GHL Software. PractitionerPro does not own or claim ownership of the GHL Software. Your use of the Platform does not grant you any ownership rights in the Platform, GHL Software, or any Proprietary Content.
17.3 You retain full ownership of your own branding, trademarks, logos, practice-specific copy, and any original creative content you upload or create through the Platform ("Your Content"). Nothing in this Agreement transfers ownership of Your Content to PractitionerPro.
17.4 You grant PractitionerPro a limited, non-exclusive, royalty-free licence to host, display, and process Your Content solely as required to deliver the Platform and perform our obligations under this Agreement.
17.5 You agree that PractitionerPro may reference your business name and, with your consent, use your logo to identify you as a subscriber in marketing and case study materials. You may withdraw this consent at any time by writing to hq@practitionerpro.com.
17.6 Any feedback or suggestions you provide about the Platform may be used by PractitionerPro freely to improve the Platform. All rights in resulting improvements vest in PractitionerPro.

18. Privacy

18.1 Your use of the Platform is subject to our Privacy Policy, available at practitionerpro.com/privacy-policy. The Privacy Policy forms part of this Agreement.
18.2 You retain ownership of all Customer Data you provide, upload, or connect through the Platform. See clause 13 and our Privacy Policy for full details of how we handle Customer Data.

19. Warranties

19.1 You warrant and represent that:
  • All information and Customer Data you provide is true, complete, and accurate
  • Your use of the Platform is lawful and not prohibited by any applicable laws
  • You have obtained all necessary consents and are authorised to use the Platform
  • You hold (or will obtain) all registrations, licences, and insurance required to operate your practice
19.2 PractitionerPro will use reasonable endeavours to provide continuous, uninterrupted access to the Platform. However, we cannot guarantee uninterrupted access and will not be liable for direct or indirect losses arising from interruptions or delays.

20. Liability and Exclusions

In plain terms: Our liability to you is limited to one month's subscription fees. We're not responsible for consequential losses or regulatory actions against your practice.
20.1 Our total liability to you or any third party arising out of or in connection with this Agreement — whether based on contract, tort, statute, or otherwise — is limited to the total Fees paid by you in the one (1) month immediately prior to the event giving rise to the claim.
20.2 To the maximum extent permitted by law, PractitionerPro will not be liable for:
  • Loss of profits, revenue, goodwill, or business
  • Business interruption or loss of data
  • Any indirect or consequential loss of any kind
  • Any regulatory action, fine, or investigation brought against you by AHPRA, the TGA, or any other body arising from your use of the Platform's content or communications tools
  • Loss or corruption of data caused by system failure, security breach, or unauthorised access
  • Acts or omissions of GHL or third-party service providers
20.3 Nothing in this clause limits or excludes any liability that cannot be excluded by law, including liability under the Australian Consumer Law.

21. Disclaimer

21.1 To the maximum extent permitted by law, the Platform and all content made available through it are provided on an "as is" and "as available" basis. PractitionerPro makes no representations or warranties as to the condition, quality, accuracy, completeness, or fitness for purpose of the Platform.
21.2 PractitionerPro does not guarantee that templates, workflows, or copy provided through the Platform are compliant with AHPRA Advertising Guidelines or any other regulatory framework applicable to your practice. All content must be reviewed and approved by you before use.

22. Indemnity

22.1 You agree to indemnify and hold PractitionerPro, Brandwithin Pty Ltd, and our officers, directors, employees, and contractors harmless from and against any claims, liabilities, losses, damages, expenses, and costs (including legal costs) arising directly or indirectly from:
  • Your breach of any obligation under this Agreement
  • Your breach of any third party's Intellectual Property Rights
  • Your breach of any Applicable Law, including AHPRA Advertising Guidelines or Privacy Laws
  • Any regulatory action taken against you arising from your use of the Platform
  • Any claim by a patient or client arising from communications or content you have sent through the Platform

23. Confidentiality

23.1 Each party agrees not to use or disclose the other's confidential information except as necessary to perform their obligations under this Agreement. This obligation applies to both parties and survives termination.
23.2 Information is not confidential if it is already publicly available, is independently developed, is received from a third party without restriction, or is required to be disclosed by law.

24. Dispute Resolution

In plain terms: If there's a problem, contact us first. We'll work to resolve it before involving any formal process.
24.1 Any dispute, complaint, or claim relating to your Account, Fees, or use of the Platform must be raised in writing to hq@practitionerpro.com within thirty (30) days of the event giving rise to the dispute. After this period, you waive your right to raise a claim in connection with that event.
24.2 If a dispute is not resolved informally within 14 days of written notification, either party may refer the matter to mediation administered by the Resolution Institute in Australia.
24.3 Nothing in this clause prevents either party from seeking urgent injunctive or equitable relief through the courts.

25. Legal Capacity

25.1 You must be 18 years of age or over to access the Platform. By registering, you confirm that you are 18 or older and that you are entering into a binding legal agreement.

26. Term and Termination

In plain terms: You can cancel any time. We can terminate for breach. Data is deleted 72 hours after termination.
26.1 This Agreement commences when you register your Account and continues until terminated in accordance with this clause.
26.2 You may cancel your Subscription at any time by navigating to Settings → Billing → Cancel Plan within the Platform, or by submitting a written request to hq@practitionerpro.com. You will retain access until the end of your current billing period. No refund is issued for the remaining period.
26.3 PractitionerPro may terminate or suspend your Account at any time, with or without notice, for breach of these Terms, abusive conduct, or where we determine it is necessary to protect the Platform, our team, or our community.
26.4 On termination for any reason:
  • All Fees properly incurred up to the date of termination remain payable
  • Your access to all Proprietary Content ceases immediately
  • Your Account and associated data will be permanently deleted within 72 hours of termination
  • PractitionerPro accepts no liability for data loss following termination
26.5 In the unlikely event that PractitionerPro ceases operations, we will use reasonable endeavours to provide active subscribers the option to transition their accounts directly to GHL to minimise data loss and service interruption.

27. Support Services

27.1 PractitionerPro provides support for technical issues directly related to the Platform's functionality and performance. Support is available via the in-platform help widget and by email at hq@practitionerpro.com.
27.2 Support does not include assistance with third-party software, clinical practice management, AHPRA compliance decisions, or strategic marketing advice, unless separately agreed in writing.
27.3 AI tools and automation features within the Platform are provided for operational assistance only. PractitionerPro does not guarantee the accuracy of AI-generated content. You must review all AI-generated copy before publishing or sending, particularly in light of AHPRA Advertising Guidelines.

28. Events Outside Our Control

28.1 PractitionerPro will not be liable for delays or failures in performance resulting from events outside our reasonable control, including GHL infrastructure issues, third-party service outages, cyber incidents, or natural disasters. We will notify you of such circumstances and work to restore normal service as soon as practicable.

29. General

29.1 Governing law. This Agreement is governed by the laws of New South Wales, Australia. The parties submit to the non-exclusive jurisdiction of the courts of New South Wales.
29.2 Entire agreement. This Agreement constitutes the entire agreement between the parties in respect of the Platform and supersedes all prior written or oral agreements, representations, or understandings.
29.3 Severability. If any provision of this Agreement is held invalid or unenforceable, the remaining provisions continue in full force.
29.4 No waiver. A party's failure to enforce any provision of this Agreement does not constitute a waiver of their right to enforce it in future.
29.5 Assignment. You may not assign or transfer your rights or obligations under this Agreement without our prior written consent. PractitionerPro may assign this Agreement in connection with a merger, acquisition, or sale of assets.
29.6 Notices. Notices under this Agreement must be in writing and sent by email. A notice sent by email is deemed received 24 hours after sending.

30. Contact Us

For any questions about these Terms:

PractitionerPro (operated by Brandwithin Pty Ltd, ABN: 76 374 593652)

hq@practitionerpro.com

practitionerpro.com

6/7-9 Flood Street, Bondi NSW 2026, Australia

practitionerpro.com  ·  Terms of Service v1.0  ·  April 2026
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